Businesses have many different processes, some formal and many informal, that they follow in all aspects of their operation. Some are vitally important and others just make things easier. Some are well documented and others not. Some are followed strictly while others are followed loosely or not at all. The vitally important processes need to be documented and performance tracked and reported on to ensure they are actually being followed.

By tracking performance of the processes, opportunities for improvement may become clear, leading to reduced costs, faster turnaround, and maybe product or service improvements.